28 November 2011

Apple Store app tells employees when you arrive at a store


Apple Store app tells employees when you arrive at a store


Apple Stores have taken off from just a couple of stores to a global retail network, a place where creatives (and baristas) hang out in an Apple-incensed atmosphere. An Apple Store stands out with the Genius Bar offering personal assistance, but the newest addition to the retail experience is possibly even more interesting. A new system allows employees to track users who have already made a purchase via the free Apple Store application in the store. This is aimed at speeding up shopping, but could it be a bit too much for those who value their security and privacy?


Image courtesy of Brian Chen of the NY Times. 
To answer that, one would first need to understand the way the system functions. Basically, Apple Store employees have an iPod touch with the feature pre-loaded. It alerts in-store staff when someone who has made a purchase via the app enters the store. The application  then highlights the shopper who has already purchased something via the Apple Store app in red. Now, a similar application is already in use - iPads stand near products showing relevant information and allowing you to call a representative with a single tap. The representatitve then gets your position hightlighted on the shopping floor.


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